From dispatch to returns, the essential order information is kept together here.
Processing1–3 business days
Orders are prepared before shipment. Delivery estimates begin after dispatch.
Delivery5–10 business days
Standard estimated delivery after dispatch for U.S. orders.
ShippingFree standard shipping
Free standard shipping applies to U.S. physical-product orders.
TrackingFollow your order
A tracking link is sent after shipment. Carrier movement can take up to 48 hours to appear.
Returns & refunds30-day return request window
- Request a return within 30 days of receiving your order.
- Items should be unworn or unused, in the same condition, with original packaging when reasonably possible.
- Contact support with your order number before sending anything back.
- Approved refunds are sent to the original payment method within 10 business days after approval; your bank may need additional time.
For a delayed parcel, missing tracking update or return request, contact Vexora support before taking further action.
Practical watch care and after-purchase support, without adding claims that are not part of your order terms.
Arrival issueDamaged, defective or incorrect
Contact us as soon as possible with your order number and clear photos or video so the issue can be reviewed.
Water resistanceFollow the model specification
Water-resistance levels vary by watch. Use the specification shown for your model and avoid operating the crown or pushers underwater.
Daily careProtect the finish
Avoid strong impacts, harsh chemicals and extreme heat. Store the watch dry when it is not being worn.
CleaningKeep it simple
Use a soft dry cloth. For suitable metal bracelets, a slightly damp cloth can be used, followed by thorough drying.
SupportAsk before opening the case
If the watch needs inspection, contact Vexora support first. Opening the case without proper tools can damage seals, components or the finish.
The questions customers most often need answered before and after purchasing.
How long does an order take?
Processing normally takes 1–3 business days. Estimated U.S. delivery after dispatch is 5–10 business days.
How do I track my order?
Use the tracking link in your shipping confirmation. Allow up to 48 hours for the carrier to display movement. If tracking still has no useful update, contact support.
Can I return my watch?
You can request a return within 30 days of receiving it, subject to the return conditions. Contact support with your order number before sending the item back.
When will an approved refund arrive?
Vexora sends approved refunds to the original payment method within 10 business days after approval. Your bank or card provider may take additional time to post it.
Is checkout secure?
Checkout uses Shopify-supported payment infrastructure. Available methods are shown at checkout and can include options such as Shop Pay, Apple Pay or Google Pay when available.
Can I change or cancel an order?
Contact support as soon as possible. Changes or cancellations cannot be guaranteed after fulfillment has started.
What if my item arrives damaged or incorrect?
Contact support promptly with your order number and photos or video of the issue so it can be reviewed.
Send your question directly to Vexora support. We aim to reply within 24 hours, seven days a week.
Emailsupport@storevexora.com
For the fastest resolution on an existing purchase, include your order number and a concise description of what you need.
OrdersShipping & tracking
Processing, tracking updates, address issues and delayed parcels.
After purchaseReturns & product support
Return requests, damaged or incorrect items, and questions about your watch after delivery.
