Refund policy

Return & Refund Policy
Last updated: August 13, 2026

At Vexora, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we're here to help.

1. Returns
You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:
* Be unused and in its original condition.
* Be returned in its original packaging whenever reasonably possible.
* Not show signs of damage caused by improper use.
* Include your order number or proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return
To request a return, please contact us at:
Email: support@storevexora.com
Phone: +1 929 248 4707

Please include:
* Your order number.
* The reason for the return.
* Photos or videos of the product if it is damaged, defective, or incorrect.

Do not send any product back before contacting us and receiving return instructions.

3. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Depending on the situation, we may offer:
* A replacement at no additional cost.
* A full refund.
* Another appropriate solution.

We may request photos or videos to verify the issue.

4. Change of Mind
If you simply change your mind about your purchase, you may request a return within the applicable return period, provided the product meets our return conditions.

Unless required otherwise by applicable law, the customer is responsible for the direct cost of returning an item due to a change of mind.

5. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Where required by applicable law, refunds will be processed within the legally applicable timeframe.

6. Shipping Costs
Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product.

Return shipping costs are generally the responsibility of the customer for voluntary returns, unless otherwise required by applicable law.

7. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
* Products that have been used or damaged by the customer.
* Products that cannot reasonably be resold for hygiene or safety reasons after being opened.
* Personalized or customized products.
* Digital products or services once fulfillment has begun, where applicable.
* Items specifically identified as non-returnable on the product page.

This does not affect any mandatory consumer rights that apply under applicable law.

8. European Union Customers
If you are a consumer located in the European Union, you may have a statutory 14-day right of withdrawal for eligible online purchases.

The withdrawal period generally begins when you receive the goods. Certain legal exceptions may apply.

Where the statutory right of withdrawal applies, we will provide the refund in accordance with applicable consumer protection laws.

Nothing in this policy limits any mandatory rights you have under applicable consumer protection legislation.

9. Exchanges
We do not guarantee direct exchanges.

If you need a different product, size, color, or variant, we may recommend returning the original item and placing a new order, subject to availability and applicable law.

10. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Email: support@storevexora.com
Phone: +1 929 248 4707

We will attempt to cancel the order before it has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

11. Refund Delays
If you have been notified that your refund has been processed but you have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us at:
Email: support@storevexora.com
Phone: +1 929 248 4707

12. Contact Us
If you have any questions regarding returns or refunds, please contact us:

Vexora
Email: support@storevexora.com
Phone: +1 929 248 4707
Website: storevexora.com

We reserve the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page.