Refund & Return Policy
30-Day Money-Back Guarantee
We stand behind every product we sell. If you're not completely satisfied, we'll make it right — no questions asked.
✅
30-Day Returns. Zero Hassle.
You have 30 days from delivery to request a return or refund for any reason.
What's Covered
- Item arrived damaged or defective
- Item doesn't match the description
- Wrong item received
- Item never arrived
- You changed your mind (within 30 days)
How to Request a Return
1
Email us
Send an email to support@storevexora.com with your order number and reason for return.
2
We confirm within 24h
Our team reviews your request and confirms the return process within 24 hours.
3
Get your refund
Refund processed within 5–7 business days to your original payment method.
Damaged or Defective Items
If your item arrived damaged, just email us a photo. We'll send a free replacement or issue a full refund immediately — no need to return the original item.
Refund Timeline
| Situation | Resolution Time |
|---|---|
| Damaged / defective item | 24–48 hours |
| Wrong item received | 24–48 hours |
| Change of mind return | 5–7 business days |
| Item not received | After 20 business days from shipment |
📧 Questions? Email support@storevexora.com — we reply within 24 hours, 7 days a week.