Return & Refund Policy

Last updated: August 29, 2026

You may request a return within 30 days of receiving your item.

Return eligibility

To be eligible for a return, the item must be unworn or unused, in the same condition in which it was received, and in its original packaging when reasonably possible. Proof of purchase is required.

How to start a return

Email support@storevexora.com with your order number and the reason for your return. If the item is damaged, defective, or incorrect, include clear photos or video when possible.

If your return is accepted, we will provide the correct return instructions and return address. Do not send an item back before receiving return instructions.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible if there is a problem so we can review the issue and provide an appropriate solution, which may include a replacement or refund.

Non-returnable items

Gift cards are non-returnable. Where permitted by applicable law, items that have been used, altered, or damaged after delivery may also be ineligible for return. Mandatory consumer rights remain unaffected.

Exchanges

We do not guarantee direct exchanges. If you need a different product or variant, contact us and we will advise the best available option.

Refunds

Once a return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it.

If more than 15 business days have passed since we approved your refund, contact support@storevexora.com.

Return shipping

Return shipping instructions and any applicable costs will be communicated when your return is approved. Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.