Frequently Asked Questions

Everything you need to know before, during, and after your order.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. After shipment, U.S. delivery is typically estimated at 5–10 business days. For other destinations, delivery time varies by country and the available estimate is shown at checkout when available.

How do I track my order?

When your order ships, we’ll send a shipping confirmation email with a tracking link when tracking is available. Please allow up to 48 hours for the carrier to begin showing movement.

Is shipping free?

Free standard shipping is available for eligible physical-product orders in supported destinations. The shipping methods available to your address and any final shipping charge are confirmed at checkout.

Can I change or cancel my order?

Email support@storevexora.com as soon as possible. We’ll do our best to help, but changes or cancellations cannot be guaranteed after fulfillment begins.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of receiving your item. Contact us before sending anything back so we can provide the correct return instructions.

What if my item arrives damaged, defective, or incorrect?

Email us as soon as possible with your order number and clear photos or video when available. We’ll review the issue and provide an appropriate solution.

When will I receive my refund?

Once a return is received, inspected, and approved, the refund is issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post it.

Warranty

What does the 1-year warranty cover?

Vexora provides a 1-year limited warranty from the date of delivery for manufacturing defects affecting the normal function of the watch. It does not cover normal wear or cosmetic damage, accidental damage, misuse, failure to follow the model’s stated water-resistance or care guidance, or unauthorized repair or modification. Contact support@storevexora.com with your order number and clear photos or video so the claim can be assessed. Where a claim is covered, Vexora will provide an appropriate remedy such as repair, replacement, or another remedy required by applicable law. Mandatory consumer rights are not affected.

Payment & Security

What payment methods can I use?

Available payment methods are shown securely at checkout. Depending on your device and eligibility, accelerated options may include Shop Pay, Apple Pay, and Google Pay.