How long does shipping take?

Orders are processed within 1–3 business days. Delivery to the US typically takes 7–14 business days. You'll receive a tracking number as soon as your order ships.

How do I track my order?

Once your order ships, we'll send you a tracking number by email. Allow 2–3 days after shipping for the tracking to show movement in the system.

Is shipping free?

Yes! We offer free shipping on all orders over $35. Orders under $35 ship for a flat rate of $3.99.

Can I change or cancel my order?

We process orders quickly! Contact us within 12 hours of placing your order at support@storevexora.com and we'll do our best to help before it ships.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not happy for any reason, contact us and we'll make it right — no questions asked.

My item arrived damaged — what do I do?

We're sorry! Email us a photo of the damage to support@storevexora.com and we'll send a free replacement or full refund immediately — no need to return the item.

When will I receive my refund?

Refunds are processed within 5–7 business days back to your original payment method once approved.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.

Is my payment information safe?

100%. Our checkout is SSL encrypted and payments are processed through PCI DSS-compliant processors. We never store your card details.

Are your products good quality?

Every product in our store is hand-picked and tested before we list it. We only sell products we'd use ourselves — and back every purchase with our 30-day guarantee.

Do you restock sold-out items?

Yes! Email us at support@storevexora.com to be notified when a specific item is back in stock.

Still have a question? 📧 Email us at support@storevexora.com — a real person replies within 24 hours, 7 days a week.