We’re Here to Help

Have a question about your order, a product, tracking, or a return? Email our support team and include your order number whenever possible.

Email: support@storevexora.com

We aim to reply within 24 hours, 7 days a week.

Order & Shipping Help

Where is my order?

Orders are typically processed within 1–3 business days. After shipment, U.S. delivery is typically estimated at 5–10 business days. You’ll receive a tracking link by email when tracking is available.

How do I start a return?

You may request a return within 30 days of receiving your item. Email support@storevexora.com with your order number before sending anything back, and we’ll provide the correct instructions.

What if my item arrived damaged, defective, or incorrect?

Contact us as soon as possible with your order number and clear photos or video when available. We’ll review the issue and provide the appropriate solution.

Can I change or cancel my order?

Contact us as soon as possible. We process orders quickly, so changes or cancellations cannot be guaranteed once fulfillment has started.